1. Installation Work
A. All electrical installation work will comply with BS7671 and any amendments in force at the time of the works.
B. All electrical installation work will comply with applicable Building Regulations in force at the time of the works.
C. All work will be tested, certified and notified to the local authority if applicable.
D. Where flooring coverings may require lifting to allow concealed installation work, no charge is made for this service, with best endeavors being made to avoid damaging them and to refit them to an acceptable standard.
E. All endeavors will be made to undertake installation work to a clean standard, using dustsheets and cleaning equipment as necessary.
F. Whilst undertaking the installation work at the property, the client is required to provide water, power and access to a WC free of charge.
G. Quality Electrician’s working hours are either 9-3.30 pm, Monday – Friday exclusively. Any overtimes and deviations to this are exclusively at our discretion. The client reserves the right to refuse any works out of the above working hours and must inform us on commencement of the works.
H. The costs quoted assume continuous and unhindered access to the site by prior arrangement with you.
I. Parking permits are to be provided where required, otherwise parking costs will be added to the final invoice.
J. It is the client/customers responsibility to ensure permission, building warrants and authorisation for any/all work required.
2. Exclusions
A. Clearing and/or moving of furniture and other items blocking access to work areas are not included.
B. Except where detailed, builders’ work (creating of holes larger than 50 mm diameter, creating of support structures, etc) are not included, except as outlined above.
C. Re-decoration and final making good is excluded from quoted costs, unless specifically detailed as included.
D. Removal from site and disposal of rubble, fittings, wiring, materials, general waste and packaging is not included.
E. Provision of scaffolds and access towers if that becomes necessary.
3. Extras and Variations
A. All extras and variations must be agreed in writing prior to commencement.
B. Any additional works not covered in our quoted costs may attract additional charges.
4. Pricing
A. The costs quoted assume continuous and unhindered access to the site by prior arrangement with the client.
B. All figures quoted are valid for 30 days from the date of the estimate or quote.
5. Deviations from Building Regulations and BS7671
All work where applicable, will be executed fully in compliance with applicable Building Regulations and BS7671 in force at the time of the work, particularly in respect of work in dwellings(Homes) to allow the legal Part P obligations to be met. Where a client requires deviation from such regulations, a written instruction and record will be required. A risk assessment will need to be conducted by a third party for this purpose.
6. Risk and Title of Goods and Property
A. The risk in all goods supplied shall pass to the client upon delivery.
B. The client is responsible for ensuring that the property is insured for the duration of the installation work.
7. Media
A. Customers often find it useful to see examples of work we have undertaken to appreciate how work ordered might look in their own buildings. We may therefore take photographs of work for use on our digital platforms and paper-based media. Pictures will never be taken that allow the property or customer to be identified. We will also never use an image that may cause offence, embarrassment or distress. If you would prefer us not to take pictures of work or if you would like an image removed please notify us.
B. Video may also be used for marketing purposes but we will ask for your permission to publish this before we take the video and publish.
8. Warranty
Quality Electrician Bradford Limited guarantees all work for a period of 24 months from completion and will warranty our workmanship for up-to 5-years, provided that the work is not altered or interfered with in any way (including third party repairs). Materials and components are subject to manufacturer's warranty. Any Warranty jobs are only done by ourselves and other contractors services are not refunded. Any warranty given is only valid for the person ordering the works and is NOT transferable to new occupants (Terms and Conditions Apply See Below).
9. Payments
A. For any work over £500 +VAT a 20% security deposit is required to secure a starting date. A higher deposit may be required depending on the nature of the job (e.g unusually higher cost on materials).
B. Any deposits over £500 +VAT, we advise to be paid by credit card as the client’s money are protected under Section 75 of The Consumer Credit Act for up to £30.000. This protection applies to any stage payments, for the same project, even if they are not taken by a credit card.
C. Should the client decides not to use a credit card to pay a deposit over £500 +VAT they accept that the deposit won’t be protected under the above Act.
D. The remaining balance is payable on completion.
E. On bigger sized jobs (e.g. rewires) stage payments will be required. This will be agreed in writing before any works commence.
F. Certain jobs will require full payment in advance. We will inform the client if this needs to happen before work is added to the diary.
G. We accept payments only by the following ways: Bank transfer, cash, debit and credit cards.
H. All payments must be cleared within 7 calendar days from invoice date and satisfactory completion, unless agreed otherwise. In the case of stage payments, no further works will take place until payments are cleared.
I. Final payment for work undertaken is due 7 days after the issuance of the final invoice. Please note that a failure to pay within 30 days will result in debt recovery proceedings with additional costs as per legislation at:
https://www.gov.uk/late-commercial-payments-interest-debt-recovery/when-a-payment-becomes-late
10. Deposit Terms
A. No date will be booked until the full amount of the deposit is paid.
B. The customer has the right to cancel the work up to 14 calendar days before the agreed starting date and receive a full refund of their deposit.
C. The deposit won't be refunded on any cancellations in less than 14 calendar days before the agreed starting date.
D. 9.c applies even when the works are booked in less than 14 calendar days from the day the deposit was paid.
E. This statutory right to cancel does not extend to anything that has been built to measure prior to work starting, the full cost of which shall be accepted in the event that work is cancelled.
11. Personal Data
A. All of our customers details are stored in a password protected computer and/or on our secure accounting platform (e.g: QuickBooks)
B. We will use the client’s email address and/or home address to send helpful industry updates and everyday tips, unless we are advised otherwise by the client.
C. We will not pass these details to third parties without the client’s previous agreement.
D. We have a legal obligation to store all of our customers details secure for a number of years (e.g: from the HMRC).
12. COMPLAINTS POLICY
Quality Electrician Bradford Limited always endeavors to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
13. Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days. The business will arrange a convenient date to come and view and/or remedy the situation. In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
14. Dispute Resolution
The business has access to an Ombudsman service for our domestic installation, service, repair and maintenance contracts as part of the TrustMark – Trading Standards Approved Endorsement. If you choose to you can refer your complaint to the Dispute Resolution Ombudsman. Before the Dispute Resolution Ombudsman can deal with your complaint you will need follow the steps outlined in the link :
https://www.trustmark.org.uk/homeowner/information-and-guidance/if-things-go-wrong
Alternatively you can contact Trustmark on 0333 555 1234 who can explain if you are eligible to use the Ombudsman’s services.
LIMITED WARRANTY AGREEMENT
CONTRACTOR: Quality Electrician Bradford Limited
NOTICE
This warranty is in lieu of any other warranty, express or implied. Any implied warranties, including but not limited to, the implied warranty of merchantability, fitness for a particular purpose, habitability. This does not affect your rights under the Consumer Rights Act or any other consumer legislation.
This warranty shall be null and void and the Contractor shall not be liable for any damages or expenses, if the Client does not first grant the Contractor access to the premises and the opportunity to the Contractor to inspect, correct, or replace alleged defective items, before the Client incurs expenses or has work done by a replacement contractor. This does not affect your rights under the Consumer Rights Act or any other consumer legislation.
WHAT IS COVERED
The Contractor warrants that the improvements constructed are reasonably free of defects and within customary tolerances of construction industry. “Customary tolerances of the construction industry” means tolerances common and expected in the construction industry and guaranteed to be performed by a skilful and professional contractor. This warranty also covers work under customary tolerances for all subcontractors and other trades people under contract with the Contractor, including the crew of the Contractor.
The Contractor further warrants and guarantees that the work reasonably conforms to the requirements of the contract documents, drawings, plans, and specifications. If any defects are found, the contractor shall repair or replace any of the alleged defective work at its cost. The work to be corrected will be the particular part or area that is defective. The Contractor shall start corrective work within a reasonable time after written notice from the Client. The Contractor shall have the option of repairing or replacing, at its election.
TERM OF WARRANTY – 24 Months Parts & Labour
This Warranty, as well as the statute of limitations for any claim of damages for defective work or materials, is 24 Months from completion, defined as the date stated on the relevant Invoice and only when the project is paid in full by the Client. If the Contractor performs warranty work within this period, this warranty shall not be extended to the repaired or replaced work itself and only be covered for the remainder of the 24 months of the original Invoice Date issue date.
TERM OF WARRANTY – 5 Years on Workmanship
This Warranty comes into effect if the client has a product failure or electrical issue that has been caused directly by poor workmanship carried out by Quality Electrician Bradford Limited.
In the case Quality Electrician Bradford Limited cease trading the warranty becomes invalid.
NICEIC Platinum Promise
As a registered contractor with the NICEIC under their Platinum Promise for 6 years from the date of completion. Search online ‘’NICEIC Platinum Promise’ for more information.
TRANSFERABILITY
This warranty applies to the original Client and may not be transferred to any subsequent Client.
EQUIPMENT & MATERIALS
The Contractor hereby assigns (to the extent they are assignable) and conveys to Client all manufacturers’ and suppliers' warranties, together with operating instructions if available, on all goods, material, equipment and appliances provided to the Contractor.
The Contractor has provided certain material, equipment, appliances, and goods that have been manufactured and or furnished by third party vendors, supply houses, distributors, and manufacturers (“products”). The Contractor will use its best efforts so that such products are new and purchased from reputable suppliers. Contractor also agrees to properly install such materials.
In the event a product is considered defective by the Client, the contractor shall use its best efforts to contact the supplier or manufacturer and receive a free replacement. The Contractor shall then within 24 months of invoice reinstall that new product without charge. After the 24 months, if the manufacturers product is still under warranty the contractor will provide the product free of charge, with a cost incurred for labour only.
The Contractor did not manufacture such products. The Contractor warrants its services and workmanship only. Accordingly, the contractor cannot warrant or guarantee these products themselves. The Contractor will not be liable for latent defects in any product (not observable on reasonable inspection). The Client’s sole remedy for defective products, other than the obligation of the Contractor to replace same, is against such third-party vendors and their warranties, if any. This limitation still applies and a warranty is not deemed made, even if the Contractor has furnished the Client with product brochures, literature, or samples. Nor shall the Contractor be liable for dangerous products, design defects in products, or defective warnings. However, the Contractor shall lend assistance in settling any claim resulting from defects in these products.
HOW TO OBTAIN SERVICE
If a problem develops during the warranty period, the Client shall notify the Contractor in writing of the specific problem. The Client shall give such notice promptly after first discovering the condition. The Contractor will begin performing the obligations under this warranty within a reasonable time of receipt of such a request and will diligently pursue these obligations.
Repair work will be done during the Contractor’s normal working hours, except where delay will cause additional damage. The Client also agrees to provide the presence (during the work) of a responsible adult with the authority to approve the repair and sign an acceptance of repair on completion.
There shall be no charge for the costs and expenses of examination or inspection by the Contractor within the first 24 months from invoice, whether not a defect is found or later repaired or replaced. The work will be done either by the Contractor’s crew or whatever competent workmen or subcontractors are designated by the Contractor.
The Contractor has sole discretion as between repair or replacement. All efforts shall be made for a reasonable match, and to repair or replace in the event the original item is no longer available.
REMEDIES
With respect to any claim asserted by the Client, it is understood there is no right to recover or request compensation for: incidental, indirect, special, consequential, secondary, or punitive damages; loss of use; diminution in value; rental costs; moving costs; delay in occupancy; construction, mortgage, loan, or line of credit interest charges; mortgage interest rate increases; lost profits or income; medical costs; damages for mental distress, aggravation, personal injury; or pain and suffering.
The Client should notify the Contractor within a reasonable period after first knowledge of a problem, not to exceed 30 days. To be covered, the physical signs of the problem must be observable.
WHAT IS NOT COVERED
This limited warranty does not cover the following items.
- Damage or defects caused by the failure to maintain any item or keep it in good working order.
- Damage resulting from fire, freezing, storms, electrical malfunction or surge, lightning, earthquake, pest damage, acts of God, or other unforeseen causes or accidents.
- Damage from alterations, misuse, or abuse by any person; ordinary wear and tear; or problems caused by lack of maintenance.
- Damage resulting from your failure to observe any operation instructions furnished at the time of installation.
- Any item furnished, installed, modified, altered, or repaired by you or any other person or other than the Contractor.
- Problems which arise in an attempt to match existing materials. There are limitations inherent in the matching of existing materials such as discontinued electrical accessory.
- Exact duplication in matching, texture, and colour cannot be guaranteed. Variations within industry tolerances will be considered acceptable.
- Extension on any manufacturer warranties. If any equipment, supplied by the Contractor, becomes defective after the manufacturer's warranty expires replacement full charges will apply for both labour and materials
- Quality Electrician Bradford Limited reserve the right to amend this warranty without any notice.
Customers Agreement
I understand that I have a statutory right to cancel this contract within fourteen days of the date on which the work has been ordered, provided I do so in writing. Work shall be deemed to have been ordered when any of the following take place.
- I have verbally accepted the estimate or quote.
- I have specified a start date for work.
- I have paid a deposit.
- I have verbally given instruction to start work.
- I have allowed you to enter the property to start work
This statutory right to cancel does not extend to anything that has been built to measure prior to work starting, the full cost of which shall be accepted in the event that work is cancelled.
Where I have specified the work to start during the 14-day statutory cooling off period I accept that should I choose to cancel the contract I shall be liable for:
- The cost of any installed items.
- The cost of any labour.
- Loss of earning or profit attributable to time having been set aside for your work.
If I choose to cancel the contract after the statutory 14 day cooling off period, I accept that any deposit paid is nonrefundable. If no deposit has been taken then an Invoice will be sent to cover the above.
Finally, I accept that there shall be no statutory 14 day cooling off period when I have invited you in to a property to carry out urgent repairs or maintenance. In such a case, I accept that the full cost and labour is payable.
Confirmation of acceptance of an estimate via email/text or verbal agreement shall be deemed to be an agreement to the terms listed above and the estimate provided.
Customer Signature________________ Date: ___________________________
